FAQ & Support Portal
Find answers regarding delivery timelines, payment escrow mechanics, and our architectural warranty.
To cancel or edit your order, please contact our support team at info@log-furniture.com as soon as possible. Once production or shipping has begun, modifications may not be possible.
Once your order is dispatched, you will receive an email with tracking details. You can also view status updates in your account panel, or connect with our support team at info@log-furniture.com for current shipping coordinates.
If you receive a damaged, defective, or incorrect item, please reach out immediately to our support team at info@log-furniture.com with photos of the issue. We will resolve it as a priority.
Different items in a single order may ship from different workshops or in separate crates. Please contact our support team at info@log-furniture.com to verify the status and shipping details of your remaining items.
Standard catalog items can be returned within 14 days of delivery in their original packaging. Customized or bespoke furniture cannot be returned. Please refer to our full Terms of Craft or connect with our support team for help.
To initiate a return for an eligible item, please connect with our support team at info@log-furniture.com. They will guide you through packaging requirements and coordinate pickup instructions.
Exchanges are treated similarly to returns. Please contact our support team at info@log-furniture.com to check the eligibility of your item and coordinate a swap or exchange order.
Once the returned item reaches our workshop and passes inspection, refunds are processed to your original payment method within 5–7 business days. For exchanges, processing timelines depend on item availability.
Ready-to-ship catalog items are dispatched within 3 business days and arrive in 1–2 weeks. Custom furniture orders require 6–9 weeks for production and delivery. Connect with our support team at info@log-furniture.com for specific order updates.
Standard ground shipping is calculated at checkout based on item volumetric weight and delivery PIN code. White-glove installation is available in selected metro regions.
We partner with premium specialized logistics couriers trained in handling heavy architectural furniture, solid timber, and sensitive upholstery.
Address changes can only be accommodated before your shipment is dispatched from our central warehouse. Connect with our support team at info@log-furniture.com to update your details.
Yes, all LOG Furniture solid timber pieces come with a 5-Year Structural Integrity Warranty covering frame construction, joinery integrity, and material defects under standard residential use.
Dust regularly with a soft, dry microfibre cloth. Avoid direct prolonged sunlight and excessive moisture. Use coasters and placemats, and nourish with natural beeswax polish annually.
Yes. LOG Furniture Studio provides bespoke architectural customization for dining tables, credenzas, and seating. Reach out to our design concierge for architectural consultations.